Beginning Saturday, Aug. 25 at 11 p.m. and continuing eight hours, through Sunday, Aug. 26, at 7 a.m. there will be a statewide EBT system outage
The reason behind the outage is the state plans to transition to a new Electronic Benefit Transfer (EBT) vendor on Aug. 27.
During the eight hour period from 11 p.m. on Saturday to 7 p.m. Sunday morning, cardholders will not be able to use any EBT benefits for food or cash.
EBT cardholders should plan accordingly for food purchases and cash withdrawals. Both the cardholder website at www.ebtedge.com and the EBT Customer Service Help Line of 1-800-997-9999 will also be down during this planned outage.
After Aug. 26th, cardholders can access the new EBT website at: https://www.connectebt.com/ or call the EBT Customer Service Help Line (1-800-997-9999).
For questions regarding EBT cards, benefits, and/or the outage, people can visit the Arkansas Department of Human Services (DHS) website at https://humanservices.arkansas.gov/ or contact their County Office at 800-482-8988, press #3 and option #3.