Arkansas State Parks is introducing a new reservation system that is packed with a gamut of user friendly improvements.
Starting March 2, Active Network will replace the current reservation system. By weaving simplicity and technology together, Active Network has created a reservation system which allows guests to more precisely choose an overnight accommodation that is tailored to their personal needs.
“Guests have told us what they wanted in a reservation system and we heard them loud and clear,” said Arkansas State Parks Director Grady Spann. “This new system has features that give our visitors much more information about our campsites, cabins and lodges. Now, they will have the control to select the exact spot they want to stay in at one of our parks.”
The new system is used by dozens of state park systems across the country. Also, it is the main reservation system for federal lands including National Parks, US Forest Service and US Army Corps of Engineers. Some of the features it brings include:
• Online maps of campgrounds showing each campsite.
• The ability to book specific campsites.
• Search functions that show all available campsites, cabins and lodge rooms available for a particular time period.
• An extensive list of amenities available in our overnight accommodations.
• Photos of all campsites (this will be available in the near future).
• Faster check-in and check-out.
Park staff will also be better served by the new reservation system. A call center will free up front desk staff from the phone, allowing them to personally interact more with the guests. Additionally, it provides better reporting of occupancy so staff can be more prepared for variations in guest traffic.
To allow for the integration of the new reservation system, Arkansas State Parks will not be taking reservations from Feb. 20, 2017 until March 1st, 2017. Guests with reservations made before Feb. 20, will not be affected. This is to provide enough time to migrate all of the current reservations (approximately two years of data) to the new system.